The present conditions of sale have for aim the purchase of products online on the website www.baloogioielli.com Each purchase operation will be regulated by the provisions of the decree law 185/99, decree law 206/05; the information for the conclusion of the contract shall be subject to article 12 of decree law 70/03 and, as far as the subject of confidentiality is concerned, it will be subject to the regulations of decree law 196/03.

Conclusions of the contract and the approval of the general conditions of sale

The sales contracts of the products on the website www.baloogioelli.com are considered concluded at the moment in which the order carried out by the client  is received and accepted. Baloo Gioielli will promptly send to the client the receipt of the order carried out by the customer. 

The client, by sending online of his/her purchase order, declares to have read and accepted the present general conditions of the contract and agrees to observe and respect them in their terms with Baloo Gioielli.


According to the article 13 of decree law 196/2003 Baloo Gioielli informs that personal data and tax purchases even verbally in reference to the business relationship, provided directly by the parties concerned, or otherwise acquired as part of the company, will form the object of treatment with respect   to the  recalled regulations,  which include the confidentiality obligations. In relation to these the rights under article 7 decree law 196/2003 may be exercised.


The customer must, before sending its online order, to carefully read the present general purchase conditions. The sending of order of purchase implies their complete knowledge and their acceptance. 

The customer must, once the online purchase procedure is completed, print and save the present general purchase conditions, already viewed and accepted during the phase of conclusion of the contract.


With the sending of the online order, the customer sends to Baloo Gioielli a purchase proposal of the product or of the products inserted in the cart. When the customer places an online order for the products inserted in the cart, he/she accepts to purchase them at the price and terms indicated in the present General purchase conditions.

Baloo Gioielli will communicate to the customer the acceptance and the order confirmation.

In particular, Baloo Gioielli does not accept orders:

if the jewel at the time of the order is not available in the warehouse or if the customer cannot or will not pay for it using credit cards (PayPal), bank transfer or cash on delivery.

Purchase Conditions

The customer purchases the product, the characteristics of which are illustrated online in the related descriptive and data sheets, at the price there indicated to which are added the delivery expenses as indicated in the website. 

Before sending the purchase order the unit cost is summarized of every product chosen, the total cost in the case of more products purchased and the relative delivery expenses. 

Once the purchase order is sent, the customer will receive from Baloo Gioielli an email certifying confirmation of purchase and containing the information concerning the principle characteristics of the purchased product, the details of the price, delivery expenses, applicable taxes and the means of payment and containing a reference to the general conditions of the contract and the information about the existence of the right of withdrawal, the terms and conditions of its exercise. Following the approval of Decree-Law 4 July 2006 n. 223 "manovra bis" article 37 comma 8 and 9, converted with the law 248 of 4th August 2006, entered into force on 12th August 2006,with  which  is restored  the obligation to communicate the list of customers and suppliers in case of invoice, and of the decree law 78 of 31st May 2010 converted into law 122 of 30th July 2010, It imposes the need to require customers to communicate VAT AND TAX CODE in the appropriate fields on the site. 


The customer can make the payment choosing one of the following listed methods:

Payment by bank transfer:





IBAN: IT10T0538722200000002522192


In case the payment is made through bank transfer, the product purchased will be sent with the methods listed in the next paragraph "Delivery of Products", the address indicated by the customer on receipt of the payment, therefore on average within two / five days after completion of the bank transfer (the timing will vary depending on the credit institution used). To facilitate the process the receipt can be sent to the email: info@baloogioielli.com.

Cash on delivery, valid only for the purchases made in Italy. 

Delivery of Products

The product purchased, together with the related invoice, is delivered by courier to the address specified by the customer at the moment of the online order. Any special requirements will have to be submitted by the customer to Baloo Gioielli. Baloo Gioielli will deliver the products purchased in Italian territory in 5 (Five) working days starting from processed confirmed order, while the delivery of the products abroad will be made in 10 (ten) working days starting from the processed confirmed order. In case of missing address for the absence of the addressee, from the address indicated in the order, the courier will leave a notification and will try a second time; if the addressee is still absent, the product will be returned to sender (Baloo Gioielli).

Compliance Warranty and Defective Products

The purchased products on the website www.baloogioielli.com are subject to discipline on the sale of consumer goods. The products delivered are compiled to the characteristics illustrated online in the related descripted data sheets. Baloo Gioielli is responsible to the costumer for the lack of conformity existed at the time of delivery of the goods. Instead, the following are totally excluded from warranty, the damage resulting from improper use, accidents, accidental events, natural alterations or damage deriving from use or modifications derived from the normal use of the jewel. 

Right of Withdrawal

The consumer is entitled to exercise the right of withdrawal. In particular, the consumer has the right to terminate any contract with Baloo Gioielli, wrong measurement or defective product, within 14 (fourteen) working days from receipt of goods. The right of withdrawal is recognized to the consumer in relation to any goods he/she purchased on the website www.baloogioielli.com.

Procedures for the exercise of withdrawal rights

The right of withdrawal is exercised by sending, within the period above mentioned, by a written communication to Baloo Gioielli through a registered letter with acknowledgment of receipt. The withdrawal notice may also be sent, within the same period, by telegram, on condition that it is confirmed by registered mail with return receipt within 48 hours

In case of exercising the right of withdrawal, the notification must be sent to the following address:

 Baloo Gioielli di Manuela Sculco Via Libertà 48 bis- 88900 CROTONE (KR).

When the goods have been delivered , the customer is required to return it Baloo Gioielli within 10 (ten) working days from the date of delivery of the goods.

The products should be returned to Baloo Gioielli complete with everything originally delivered to the customer, as well as packed in its original packaging. The product should be returned together with a copy of the electronic order receipt. The costs of returning the goods to Baloo Gioielli are the customer's responsibility. 

If the withdrawal right is exercised by the client in accordance with the provisions of this clause, Baloo Gioielli is required to refund the sums paid by the customer.

In particular, Baloo Gioielli will proceed to the free transmission of the charge back of the cost of the shipped product including shipping costs within 30 (thirty) days from the date it became aware of the right of withdrawal by the customer . This operation is performed through the issuing bank of the credit card used for payment or crediting the sum to the bank account specified by the customer.

 Baloo Gioielli has the right to reject any product returned with conditions other than those specified above, as well as products for which the cost of re-shipping have not been fully paid by the customer, or the methods and times for communication of withdrawal rights were not met.


In case of failure to pay all or part of the purchase price of the product/, Baloo Gioielli reserves the right to declare the contract terminated within the meaning and effect of art. 1456 of the Civil Code by sending electronically a written communication to the customer.


For any complaint or explanation, the customer must contact info@baloogioielli.com. The customer will be contacted for clarification within 3 (three) working days from the request.


This contract is governed by Italian law. The competence and exclusive jurisdiction for any legal action brought by the Purchaser under this guarantee or any further legal guarantees will be the Court of Crotone. In case of Baloo Gioielli’s victory in a legal action, the plaintiff must refund Baloo Gioielli the  expenses, including attorneys' fees and court costs incurred by Baloo Gioielli for its defense.


Although not expressly provided in this contract current Italian law shall be applied.